Shipping policy

UK Shipping

We ship UK orders using Royal Mail. At the checkout page you will have a choice between 1st Class, 2nd Class or Special Delivery post. Pick the option depending on the value of your order and the timing you’d prefer. Special Delivery post means your package will arrive the following day, fully insured up to £500 and you will have a tracking number.

If you are local to our base, Stroud, Gloucestershire, we would be happy to offer  a free local collection to save you on shipping fees.

  • Dispatch

We aim to dispatch all orders made before 12pm GMT on the same working day. However, at busier times, some orders may take up to two working days to be dispatched. We use Royal Mail to fulfil all of our shipping, however we may be able to use other couriers for some deliveries upon request.

For environmental reasons, we do not send out paper invoices with UK and EU orders.

  • Delivery Time

Delivery times are estimated from the date of dispatch. If you live in the UK and would like to receive your tea as soon as possible, then please select an express delivery option at checkout. Shipping times may vary depending on the destination of your order.

For international orders, please allow up to 28 working days for your delivery to arrive. If your item does not arrive within that time then please contact us.

If you are concerned about shipping, or are making an order over £100, please consider using the tracked delivery options available.

International Shipping

We aim to ship your order out as quickly as possible. It will either go out on the same day of the order or the following morning. Our international postage options are split into 3 World Zones, as per the system of our Royal Mail couriers. We offer either a fully insured, tracked service or an economy service which is much cheaper. We sincerely recommend using the tracked option if your order is of a high value, as it is the most secure option for shipping. Unfortunately the economy option, while cheap, does not have a tracking mechanism and only offers minimal insurance (£20).

During the checkout process our postage system will automatically give you the correct prices depending on your location. The 3 World Zones are as follows:

  • World Zone 1 - Countries in South America, Countries in Africa, Countries in the Far & Middle East, Countries in South East Asia
  • World Zone 2 - Australia, Singapore, New Zealand.
  • World Zone 3 - USA Mainland

We can also offer a pre-arranged courier with any customer as they wish. If for example DHL, UPS, DPD or other courier offers you the best shipping experience, we would be happy to arrange this type of delivery with you. Rest assured we will offer you the exact price of the courier and will not make any profit on any shipping cost.

  • Customs

Depending on the destination, some international packages may be stopped and checked at customs. This can lead to delays in delivery and may result in a customs charge. Unfortunately, we cannot be responsible for paying any customs charges incurred, nor can we cannot accept returns due to refusal to pay customs charges.